Student Information
Student Information Guide
Our Student Information Guide provides all the details you need to succeed in your training, including:
- Introduction
- Student Policies
- Enrolment Process
- Fees, Charges and Refunds
- Student Support Services
- Training and Assessment
- Responsibilities
- Certification
- Continuous Improvement
This guide is your go-to resource for understanding how your training will be delivered and assessed.
Policies and Procedures
We maintain clear and transparent policies and procedures to ensure fairness, compliance, and learner protection. Key policies include:
- Marketing
- Enrolment
- Unique Student Identifier (USI)
- Privacy
- Access and Equity
- Code of Conduct
- Refunds and Cancellations
- Training and Assessment
- Certification
- Complaints and Appeals
- Support Services
Student Support
At TICRail, we are committed to supporting you throughout your learning journey. We ensure that all students have access to the support services they need to succeed in their training and assessment.
We provide a range of support services to help you:
Succeed academically through guidance, mentoring, and learning resources
Overcome personal challenges that may affect your study
Engage safely and respectfully in our training environment
Access reasonable adjustments for disability or specific learning needs
If you encounter any barriers to completing your course, we encourage you to speak with your trainer or our Student Support Team as early as possible. All discussions are confidential and focused on helping you find practical solutions to support your success.
Internal Support Services
TICRail provides a range of internal support services to help you succeed throughout your training journey, including:
External Support Services
We recognise that sometimes you may require specialised support beyond the training environment. Below are trusted external organisations that can provide assistance across a range of areas:
These services are confidential and can provide additional guidance to help you overcome barriers to learning and success.